Standard Shipping
Rates
| Order Total |
Shipping and Handling |
| Up to $50 |
$6.50 |
| $50.01 to $100.00 |
$7.50 |
| $100.01 to $150.00 |
$8.50 |
| $150.01 to $250.00 |
$9.50 |
| $250.01 and $350.00 |
$10.50 |
| $350.01 and up |
$12.50 |
Expedited Delivery Options:
· 2 Day Transit: $12.00
additional charge per address
(example: $6.50 standard plus
$12 2DAY = $18.50)
· 1 Day Transit: $18.00
additional charge per address
(example: $6.50 standard plus
$18 Overnight = $24.50)
Shipping Service Options:
If the shipping address
is in the continental United States, your order
will be shipped via UPS Ground and should arrive
within four to seven business days, plus
1-2 days processing time.
If you are experiencing an extra-long
waiting time for your order to arrive, please email
us at service@babyyaya.com.
1 Day and 2 Day Transit
options are available for an additional charge for
orders being sent to addresses within the United
States. Please note that the order processing
time of one to two business days should be added
to 1 Day and 2 Day Transit times.
We use the US Postal Service to
ship products outside of the United States. International
orders may take as long as four weeks to arrive.
Once you place your order for delivery outside of
the continental U.S., we will calculate the additional
shipping charges and send you an e-mail requesting
your authorization to add the charges to your order
total. Upon receipt of this confirmation from you,
we will ship your order. You (the consignee) are
responsible for any applicable duty or other customs
fees.
For current international
shipping rates to your country please e-mail us
at service@babyyaya.com.
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How to place an Internet
order:
How To Add and
Item to Your cart:
To select an item, click
the Add to Cart button and the product
will be added to your shopping cart.
- Check
that the item you selected on the previous page
is listed in the box.
- Make
a choice for each available option, such as a
size and/or a color.
- Type
in how many of the item you would like.*
- To
return to where you were shopping, click on Continue
Shopping. You can return to your shopping cart
by clicking View cart on the navigation
bar.
- If
you are done shopping and wish to process your
order, click on Checkout.
* To add a second unit of the
same item but with different options, click on
Continue Shopping, specify the different options
for the item and add the item to the cart again
.
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How to Remove an Item
from Your Shopping cart:
- Select View cart/ Order from
the Menu Bar.
- Find the line item you wish
to delete.
- Click on the little
trash can next to the item.
- Click Go to Checkout
to process your order now, or continue shopping
as desired.
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How to Finalize
your Order:
- Select View/cart Order
from the menu bar.You may change the quantity
of an item or remove an item by typing in the
change and clicking on Update or Remove.
- Click on Go to Checkout. Review
the contents of your cart. If everything is as
you want it, click on Continue Checkout.
- Enter your complete
billing address for the credit card you plan to
use. All of these fields are required. This information
helps us verify your credit card information.
Note that UPS cannot deliver to P.O. boxes. Click
Continue Checkout.
- If you wish to to ship your
order to a different address (your office or to
a gift recipient) enter that shipping address.
If billing and shipping addresses are the same,
simply click Continue Checkout
- Choose a Shipping Method. Standard
shipping is via U.S. Postal service or Ground
UPS. Additional charges apply to the expedited
shipping methods as listed as well as to international
orders.
- Enter your credit card expiration
date and account number.
- Review the order information
to verify accuracy. Select Place Order.
- If your order was processed
successfully, you will see a receipt including
all order details, including an order ID . Please
print this page for your records.
After you have submitted your
order:
If your order is successfully
processed, you will receive an order confirmation
page that will confirm that your order was successful.
You will also receive an immediate e-mail confirmation
listing the items you have purchased, the amount
your credit card will be charged, and your order
number. Please note the order number, as it will
be used in any correspondence regarding your order.
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How to place an order by mail:
To order through the mail, complete
the order form, print it out, and mail it with your
complete credit card information or a check or money
order payable to Baby Yaya to:
Baby Yaya Order Department
6379 Ivarene Ave
Los Angeles, CA 90068
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Missing order or confirmation:
When you place an order with babyyaya.com
via the Internet you will automatically receive
an order confirmation by e-mail. You should receive
this confirmation within 24 hours of placing your
order. You will also receive a shipping confirmation
when your order has shipped, usually within one
to two days. If an item on your order is out of
stock, you will receive an e-mail notifying you
when the item will ship.
If you do not receive an order
or shipping confirmation page:
There maybe several reasons why
you have not received an order/shipping confirmation.
If you did not get an order confirmation page after
submitting your order, we did not receive your order.
Please try to place your order again either through
the Internet or by calling our customer service
number (1-323-461-2205).
If you do not receive an order
or shipping confirmation e-mail:
If you did receive an order confirmation
page, but did not receive an order or shipping confirmation
e-mail, we may have had a problem contacting you
via e-mail. Please call our customer service phone
number (1-323-461-2205) or e-mail us at service@babyyaya.com.
In your e-mail message please provide us with your
complete ship-to name and address, e-mail address
and order confirmation number. Please make sure
your e-mail address is complete -- e.g. emmasullivan@aol.com.
We will get back to you within 24 hours regarding
the status of your order. If you have any additional
questions or comments regarding a possible missing
order, or if you never received a confirmation,
please call us toll-free at 1-323-461-2205.
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When will my order be shipped?
Your order will generally be shipped
within one to two business days of receipt. We will
also notify you if the product you ordered is out
of stock and when we expect to ship it to you. Please
note the shipping times below are in addition to
the 1-2 days processing time noted above.
Standard shipping:
If the products you ordered are
in stock, in most instances we will ship your order
within one to two days after receiving the order.
If the shipping address is in the continental United
States, your order should arrive within four to
seven business days via the United Parcel Service
(UPS).
Overnight and Second-day options:
Express and second-day shipping
options are available for an additional charge for
orders being sent to addresses within the United
States. Please note that the order processing time
of one to two days should be added to overnight
or second-day shipping.
International shipping:
We use the US Postal Service to
ship products outside of the United States; international
orders may take as long as four weeks to arrive.
You will receive e-mail verification of the method
of the shipment of your order and the cost of shipment.
You may then confirm or cancel your order.
Additional information about
your order:
Packages will routinely be shipped
via UPS. Once shipped, a shipping confirmation will
be emailed to you. However, if you are experiencing
an extra-long waiting time for your order to arrive,
please email us at service@babyyaya.com.
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Requesting order changes
and cancellations:
If you wish to request order changes
or cancellations please e-mail us immediately and
include your name, address, phone number and order
confirmation number. If you have not yet received
your order confirmation number, and wish to change
or cancel your order, please call us toll free at
1-323-461-2205 and we will assist you.
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Return Policy:
We offer a 100% satisfaction
guarantee on all products sold at babyyaya.com.
If for any reason you or your child find any product
unsatisfactory, you can send it back within 30 days
for a full refund.
To return an item, please
fill out the Returns form included in your original
package and return it with the product(s) to the
following address:
Baby Yaya Order Department
6379 Ivarene Ave
Los Angeles, CA 90068.
Any concerns about our products
or services should be directed to our Customer Service
Department at service@babyyaya.com.
Finding a product:
From the side Navigation bar,
choose Collections. A list of Product Categories
will appear. Click on a category of interest and
you will be presented with a list of products that
fall into that category. To see more details about
an individual product, simply click on the picture
of the item.
Information on security:
Babyyaya realizes that some
customers are wary of making credit card transactions
on-line. Therefore, we would like to let you know
that our on-line ordering is secure. Credit card
transactions are protected via the SSL (Secure Sockets
Layer) protocol, the adopted standard for processing
secure credit card orders over the Internet. This
protocol involves encrypting data so that it can
not be compromised in transit between the browser
and server.
The SSL encryption process is
supported by the Netscape, Microsoft, and America
Online browsers. An easy way to check if your browser
has connected to a secure transaction server and
is in secure mode is to look for a solid gold key
(Netscape browsers) or a locked lock (Microsoft
browsers) at the bottom of your window.
Babyyay.com verifies each credit
card transaction with Authorize.net, a leading authorization
system to electronically verify transactions on
the spot and detect if someone is using an unauthorized
card.
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Our Privacy Policy:
At Baby Yaya, we are committed
to honoring your privacy. This area notifies Babyyaya.com
visitors about our privacy policies. Should any
of these policies change, we will let you know here.
If you have questions or comments about our privacy
practices, please contact us by e-mail at service@babyyaya.com.
This web site does not collect
personally identifying information about you except
for information that you voluntarily provide (for
example, when you provide shipping and billing information
for an online purchase). We consider the following
to be personally identifying information: your name,
address, phone number, credit card information,
e-mail address, and shopping selections.
All personally identifying information
is treated confidentially. We do not rent e-mail
addresses to other companies or share any personally
identifying information with third parties under
any circumstances. In addition, we do not send promotional
e-mail unless you specifically request to be placed
on our active mailing list.
SPECIAL NOTICE TO KIDS: Ask your
parent or guardian for permission before you send
any personal information over the Internet.
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